Order & Shipping Information
Processing Times
Orders typically process within 1-2 business days. Processing may take longer during promotional periods or holidays.
Shipping Options
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-14 business days
Shipping Costs
- Free standard shipping on orders over $50
- Express shipping: $15
- International shipping: Calculated at checkout
Order Tracking
- Tracking number provided via email upon shipment
- Allow 24 hours for tracking information to activate
- Contact carrier directly for delivery questions
International Orders
- Customer responsible for customs fees and import taxes
- Shipping times are estimates only
- Orders may be subject to customs inspection
Shipping Restrictions
- Signature required for orders over $500
- Cannot ship to PO boxes
- Address changes must be made before shipment
Undeliverable Packages
- Returned packages may incur additional fees
- Incorrect addresses may result in order cancellation
- Contact us if your package shows delivered but not received
Order Changes
- Modifications possible within 1 hour of ordering
- Cancellations must be requested before shipment
- Address changes not possible after shipment
Missing Items
- Contact us within 14 days of delivery
- Provide order number and missing item details
- We will investigate with the shipping carrier
Holiday Shipping
- Extended processing times during holidays
- Additional shipping options may be available
- Last order dates posted seasonally
Shipping Carriers
- We use various carriers based on destination
- Carrier chosen at our discretion
- Delivery dates are estimates only
Order Issues
- Contact us for any shipping problems
- Provide order number in all communications
- We will work to resolve issues promptly
Last Updated: [Date]